Terms of Service

West Collective Terms of Service, Use, and Purchase
Welcome to West Collective! This website located at www.westcollective.co (this "Site") is owned and operated by West Collective, Inc. ("West Collective"). West Collective provides website features, products, and services to you when you visit, shop, or purchase items from this Site, access this Site from your mobile devices, or use software provided by West Collective in connection with any of the foregoing (collectively, “West Collective Services”). West Collective provides its products and services subject to these Terms of Service.

By using the West Collective Services, you agree to these conditions. Please read them carefully. These Terms of Service include a mutual arbitration agreement, class action waiver, and limitations on liability.

By accessing or using this Site, mobile application, or other West Collective product or service on any computer, mobile phone, tablet, console, or other device (collectively, “Device”), you acknowledge and agree that you have read, understand, and agree to be bound by these Terms of Service and any other applicable law, whether or not you are a registered member of West Collective. You must be at least 18 years old to use this Site or Services. West Collective may change these Terms of Service at any time without notice. When we make changes, we will post them here. Your continued use of the West Collective Services or enrollment as a West Collective VIP Member shall be considered your acceptance of the revised Terms of Service. If you do not agree to these Terms of Service, please do not use this Site or any West Collective Services and immediately cancel your West Collective VIP Membership by contacting customer service at (669) 242-5490 or emailing support@westcollective.co.

ELECTRONIC COMMUNICATIONS
When you use any West Collective Service or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site or through other West Collective Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

SMS MESSAGING
When you provide your phone number and opt-in to West Collective’s text message marketing program (the “Messaging Service”), you agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages from West Collective, including text messages sent using an automatic telephone dialing system, to the mobile number you provided or any other number you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Reply HELP for help and STOP to cancel. Message & Data rates may apply. Message frequency will vary. West Collective reserves the right to alter the frequency of messages sent at any time.

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. West Collective and its service providers are not liable for delayed or undelivered messages. Text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to cancel. Text the keyword HELP to return customer care contact information.

WEST COLLECTIVE VIP MEMBERSHIP
HOW VIP MEMBERSHIP WORKS
West Collective offers a monthly VIP Membership program that provides you with access to exclusive products and benefits. Upon enrolling in the West Collective VIP Membership program, you will be billed $29.99 each month unless you choose to cancel. By signing up for the VIP Membership, you will receive access to the VIP store area, where you can purchase products at a 70% discount and gain access to items not available to non-members.

Every month, new product selections will be available in the VIP store, and you will have access to exclusive items, discounts, and special promotions. As a VIP Member, there is no obligation to purchase every month; however, you will still be charged the $29.99 membership fee unless you cancel. This fee grants you access to the VIP member-only store, discounts, and additional perks. Your VIP Membership does not expire unless you actively cancel.

BILLING TERMS
By enrolling in the West Collective VIP Membership program, you authorize West Collective to charge your payment method $29.99 each month on a recurring basis. The billing will occur on the same date of each month based on the initial sign-up date, and you will continue to be charged unless you cancel your membership.

West Collective reserves the right to update or change the membership fee with prior notice to members. Any price changes will take effect in the next billing cycle following the update.

CANCELLATION POLICY
You may cancel your West Collective VIP Membership at any time, with no cancellation fees. To cancel, you can either:

Once you cancel, your membership will be active until the end of the current billing cycle. Cancellations take effect starting with the next billing cycle, and all West Collective VIP Membership fees are non-refundable.

Please note that once you cancel, you will lose access to the VIP store and member-exclusive benefits at the end of your current billing period. Any products purchased during your membership period, including discounted items, are yours to keep and will not be affected by the cancellation. However, you will not be able to return for additional purchases in the VIP store without re-enrolling in the membership.

MEMBER-ONLY BENEFITS
West Collective VIP Members enjoy the following exclusive benefits:

  • 70% discounts on select products in the VIP store
  • Access to member-only products that are not available to non-members
  • Special promotions, events, and sales exclusive to VIP Members
  • Early access to new collections and product launches

You will receive email notifications and newsletters with updates on new items, sales, and additional perks available through your VIP Membership. As a VIP Member, you also gain priority access to customer service and support for any issues or questions regarding your orders and membership.

PRODUCT AVAILABILITY AND PRICING
All products listed on the Site, including those in the VIP store, are subject to availability. West Collective reserves the right to discontinue any product at any time without notice. Prices and promotions on products are subject to change without notice.

SHIPPING AND RETURNS
Shipping times and costs vary depending on delivery location and selected shipping method. Shipping fees are non-refundable. All purchases, including VIP Membership fees, are non-refundable. Please refer to our Return Policy for details on exchanges and warranties.

INTELLECTUAL PROPERTY
All content on this Site, including but not limited to text, graphics, logos, and software, is the property of West Collective or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content from the Site without express written consent from West Collective.

LIMITATION OF LIABILITY
West Collective is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the Site or any services provided. Your sole remedy for dissatisfaction with the Site or services is to stop using the Site and its services.

DISPUTE RESOLUTION AND ARBITRATION AGREEMENT
Any dispute arising out of or related to your use of the Site or VIP Membership shall be resolved through binding arbitration. By using the Site, you agree to arbitrate any disputes under the rules of the American Arbitration Association, in New York, New York. Both you and West Collective waive the right to bring disputes as class actions.

GOVERNING LAW
These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions.

CONTACT INFORMATION
For any questions about these Terms or inquiries about your VIP Membership, please contact us at:

These Terms of Service constitute the entire agreement between you and West Collective regarding the use of the Site and West Collective Services.